Frequently asked questions

ProdRescue AI turns production logs and Slack threads into structured incident reports: timeline, root-cause narrative, and evidence references so every claim maps back to source lines.

Typically under a few minutes end-to-end. Compare that to manually correlating logs, Slack, and dashboards for half a day or more.

No. It removes the busywork of formatting and first-pass narrative. Engineers still judge impact, approve messaging, and own remediation—ProdRescue accelerates documentation, not judgment.

The pipeline extracts events, proposes causes, and ties statements to specific log excerpts (e.g. [1], [6]). If it isn’t in the logs, we don’t claim it.

Yes. Pro and Team plans include sections you can emphasize or shorten for executives, customers, or compliance reviewers—without redoing the whole report by hand.

You get a rich in-app report and PDF export; Team adds options like branding-oriented layouts. Sharing links depend on your plan and workspace settings.

We minimize sensitive data leaving your session: client-side sanitization, ephemeral server processing, and no training on your customer logs. Team includes outputs aligned with SOC 2–style reporting expectations.

We don’t keep raw logs as a product feature—processing is ephemeral. Account and billing metadata follow our Privacy Policy.

No. We do not use your incident content to train foundation models.

We design workflows and reporting to support teams pursuing SOC 2. Certification status evolves—ask us for the latest attestation if procurement requires it.

Only your workspace (and people you share with, if you use sharing features). Use SSO on Team where configured; see Terms and Privacy for details.

Starter includes one incident-report credit when you sign in (plus the anonymous demo flow on the marketing site). Paid plans unlock more volume, history, and automation. Solo, Pro, and Team each include a 14-day free trial (card at checkout; no charge until the trial ends unless you cancel).

Solo ($49/mo) is unlimited incident reports with a paste-in workflow, professional PDF without watermark, 30-day history, and email support. Pro ($79/mo) adds Slack /rescue and thread fetch, 6-month history, evidence-backed RCA, and priority support. Team ($299/mo) adds up to 10 seats, GitHub auto-fix and PRs, custom branding, SSO/SAML, and 12-month history.

Each paid plan’s trial matches that plan’s features for 14 days (Solo, Pro, or Team). Stripe handles billing; you won’t be charged until the trial ends if you stay subscribed.

Contact us for annual or multi-seat pricing—we’ll match something sensible for your stage.

For larger rollouts, security reviews, or custom terms, email info@prodrescueai.com or use the contact form. We’ll scope onboarding and any special requirements.

Datadog, AWS CloudWatch, New Relic, Slack (threads and exports), plus generic JSON and plain text—paste or upload.

On Pro and Team, install the Slack app and use /rescue (and related flows) to capture channel context and trigger reports without leaving chat.

GitHub suggested fixes and PR opening are on Team. Solo focuses on unlimited paste-in reports and PDF export; Pro adds the full Slack workspace integration and longer retention.

Today ProdRescue uses leading cloud AI providers under strict handling practices. If you need dedicated or self-hosted inference, talk to us—we’ll map what’s possible for your enterprise requirements.