1. Introduction
ProdRescue AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our incident report generation service.
2. Information We Collect
We collect information you provide directly, including:
- Incident logs you paste or upload for analysis
- Email address and account credentials when you sign up
- Payment information (processed securely by Stripe)
- Communications with our support team
3. How We Use Your Data
We use your data to:
- Generate incident analysis using AI
- Provide and improve our service
- Process payments
- Respond to support requests
- Send product updates (with your consent)
4. Data Retention & Ephemeral Processing
Your incident logs are processed in-memory and permanently deleted from our servers after report generation. We do not train AI models on your data. We use enterprise-grade APIs (OpenAI, Anthropic, Google) with explicit no-training and non-retention commitments; data is subject to each provider's retention policy. We do not store your logs on our systems after report generation.
5. Data Security
We implement industry-standard encryption, secure API endpoints, and access controls. Payment data is handled by Stripe and never stored on our servers.
The log anonymizer we use before any AI processing is open source so you can verify what gets redacted. View on GitHub
6. Third-Party Services
We use Stripe for payments, Supabase for authentication, and AI providers (OpenAI, Anthropic, Google) for analysis. Each partner adheres to GDPR and SOC 2 principles. We do not sell your data.
8. Your Rights
Under GDPR and similar laws, you have the right to access, rectify, or delete your data. Contact us at info@prodrescueai.com to exercise these rights.
9. Contact
For privacy-related questions: info@prodrescueai.com